Shipping policy

Shipping Policy（运送政策）

At NanYang Gems, every piece is carefully prepared and packaged before shipment.

Orders are typically processed within 1–3 business days.

Delivery times are estimates and may vary depending on customs clearance and local carriers.

Tracking information will be sent automatically once your order has been dispatched.

International customers may be responsible for customs fees or import taxes according to local regulations.

While we work closely with trusted shipping partners, unexpected delays may occasionally occur. We appreciate your patience and understanding.

For any shipping inquiries, please contact our customer support team.